Customer oriented

Customer support

Present in more than 60 countries worldwide, our network of fully trained experts can provide you with technical and marketing assistance based on thorough knowledge of our products and your markets. Ever seeking to improve our products and services, we focus on analyzing global market drivers to understand the priorities of customers as they respond to changing consumer expectations. Motivated by a sense of responsibility and our commitment to strengthening relationships and trust, we strive to think ahead of our customers’ needs by providing innovative solutions and products. Gattefossé has mobilized the following resources so you benefit from the best support:
  • 12 sales affiliates and more than 60 distributors worldwide,
  • excellent local technical and sales support,
  • 4 application laboratories—in France, China, India, and the US—for formulation troubleshooting, special product developments, or exclusive prototypes,
  • attentive and responsive customer service and personalized follow-up.


Regulatory affairs

Alongside strong sales and technical support, Gattefossé provides an extensive regulatory package for each of its products, guaranteeing full compliance with local legislation governing your market—and making the release of your own formulas that much easier.
Our regulatory department works closely with customer service to address all your questions and concerns. It ensures day-to-day compliance with the pharmacopoeias, standards, and licenses that apply to our ingredients and the formulas containing them.
Depending on intended usage and target countries, it may carry out case studies and help answer specific questions for authorities.


Global presence

With 12 affiliates—in Brazil, Canada, China, France, Germany, India, Italy, Singapore, Spain, Tunisia, the United Kingdom, and the United States—and distribution in over 60 countries, international business constitutes 75% of our turnover and is a strategic growth driver for our company.
Wherever our company operates, we favor selective, carefully chosen distribution channels. Within our network, we build strong relationships based on trust, transparency, and responsibility. We consider our partners to be key stakeholders. By offering them high-quality training and adapted resources, we ensure they have the means to effectively promote the growth of your business.